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Return Policy
In order to keep our prices competitive, we require a 15% restocking fee on all opened returns. We want you to be satisfied with your purchase so if you have any questions about the product or our policies, please contact us before purchasing. Please contact us for an RMA number before returning an item. Any item returned without an RMA number may be disposed of at our discretion without refund. Customer damaged items are not eligible for return. Returns must include all accessories included at the time of purchase. An additional fee may be assessed for any missing items in addition to the 15% restocking fee. Unless other arrangements have been made, return shipping costs (including insurance) are the responsibility of the customer.
We do not accept returns on opened media (CDs, DVDs, software, movies, or depleteable items like ink and toner cartridges). We may, at our option and depending on inventory availability, exchange defective software for same title.
CPU and Motherboards
CPUs and Motherboards are only eligible for return for replacement with same item. In the event that no replacement stock is available, a refund will be given minus a 15% restocking fee.
Defective Items
All of the new and manufacturer refurbished products we sell carry a manufacturer's warranty of at least 90 days. In the event you should receive a defective item, please contact the manufacturer to have the item repaired or replaced under the manufacturer's warranty.
Used Items
Unless specifically stated otherwise, all used items are considered sold-as-is and are not eligible for return.
Damaged Shipments
Please inspect your item immediately upon receiving it. If you find obvious shipping damage to the item itself, refuse the shipment and contact us within 24 hours. The timeframe for all warranty periods is final and initiate on the date the item is shipped, we are not responsible for items which were not inspected, used, tested, etc. prior to the warranty period expiring.
Shipping Policy
Except in rare instances all orders are shipped in 24-48 hours. In most cases orders received before 2:00 PM Central Time are processed and shipped the same day. All shipping quotes include insurance unless stated otherwise. Offers of free shipping are to the continental United States only. Shipping to Alaska and Hawaii will require a surcharge. Shipping costs (including expedited shipping costs) are not refundable and return shipping costs are the responsibility of the buyer. Ecker Consulting LLC is not responsible for loss, theft, damage, or misdirection by a 3rd party recipient.
All purchases are generally shipped via FedEx Ground/Home Delivery (UPS shipping calculations are made on the eBay site for 2-day and 3-day shipping, the costs are roughly equivalent to FedEx prices. In some cases USPS priority mail (or Media Mail in the case of Half.Com purchases) will be used. All purchases must be shipped to a Pay Pal confirmed shipping address. All items are shipped insured and insurance is included in any shipping costs or free shipping offers. If you require a different shipping method, please contact us BEFORE making your purchase (an additional charge may be required for special shipping requests especially in the case of items with free shipping). We do not ship to P.O. Boxes, APO/FPO or international addresses at this time (this includes Puerto Rico and other protectorates of the United States). We may at our option ship to domestic freight forwarding companies, however the following policies and terms apply.
The item must be shipped to an address verified by Pay Pal (meaning the freight forwarder must be listed as a verified address).
Ecker Consulting LLC is not responsible for loss or misdirection of the package by a freight forwarder.
Any and all damage claims must be made before the item is forwarded. No damage claims will be honored after the item has been shipped overseas.
The 90-Day warranty on any refurbished items may be voided. For example, all refurbished Apple product carries a 90 day warranty which is voided by this procedure. Refurbished Acer, HP, Lenovo, Sony, Toshiba, Ergotron, LG, and Samsung product is subject to the manufacturer's warranty policies. Please contact the manufacturer for information regarding service for US products removed from the United States.
Ecker Consulting LLC also reserves the right to refuse service to parties located in states or countries where export of its products is considered illegal by the U.S. Government. This includes items which are forwarded by a freight forwarding company.
We do offer expeditied shipping upon request for an extra charge. Please contact us with your requirements and zip code and an estimate will be provided. Any additional costs for shipping must be made before the item will be shipped.
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