eckerconsulting web store FAQ section

A refurbished/recertified product is any product which has been returned to the manufacturer for any reason. Reasons may include (but are not limited to) defects, buyer's remorse returns, product dissatisfaction, wrong product, wrong color, etc. All factory recertified systems are tested and repaired if necessary by the manufacturer, then repackaged and sealed at the factory. We do not have any way of knowing why an individual item was refurbished so please do not ask "why was this item refurbished?" Also, like new products, because these items are sealed by the manufacturer, we do not open, test, or otherwise inspect factory refurbished products. All factory recertified products carry a manufacturer's warranty in case of defect or DOA and all warranty issues are handled directly by the manufacturer. If the product has been opened it is considered an "open item" if it is returned regardless of functionality.

Unless otherwise noted, you can expect all factory refurbished products to be in excellent to like new condition. The case should be free of cracks, dents, and severe scratches or wear. The displays on all laptops or all-in-one PCs will be fully functional without scratches. The manufacturer's warranty policy shall apply to all "dead pixel" issues. Because "condition" is a heavily subjective term, we cannot warranty cosmetic condition and will not refund or replace based on an inconvenient scratch on the case. If you receive a factory recertified item that appears to be damaged, please see our shipping policy for information on processing a damaged shipment.

"Scratch & Dent" products are another type of refurbished/recertified product where obvious cosmetic damage is present. Scratch and Dent products are clearly marked as such and all sales on these products are final. These products may have varying amounts of damage which may include scratches, dents, cracks, etc. These products are however fully functional and carry a manufacturer's warranty. Because they come sealed from the manufacturer, we do not have any way to determine exactly what damage may be present, nor do we open and detail the damage of individual systems.

As a general rule all unopened new and refurbished products may be returned for a full refund. Any opened new or refurbished returns (defective or otherwise) require a 15% restocking fee. All used items are typically sold As-Is. Please see our return policy for full details.

All claims for missing accessories should be directed to the manufacturer. We do not stock replacement accessories for any products.

If you are having difficulty with your purchase and believe it is defective, please contact the manufacturer directly. In most cases, manufacturers can provide you with cross-shipping services, expedited shipping for a replacement product (or missing accessories). This is the fastest way to resolve issues with defective items. We may at our option provide limited techninical support but the final determination as to whether a product is defective or not shall be by the manufacturer. For HP products, please call 1-800-HP-INVENT. HP REQUIRES the end user to initiate a service request. We are not allowed to initiate the call/request for the customer. For 3rd-Party refurbished products, please contact us, we will arrange the RMA.